Terms of Use 

When you buy an Audio Passport to The Voice Café Ltd, your email address and password together form your membership ID. This is for individual study purposes and may not be loaned to anyone. If you are interested in multiple user licenses, please use the contact us form or email Lindsey at 

info@thevoicecafe.net for details. Please note that an Audio Passport is not a subscription but a single purchase of a membership to the Audio Study Zone.  


Refunds Policy

When you become a member of the Voice Cafe Audio Study Zone, you are offered a full money back guarantee. If you join and find it isn't what you expected, provided you contact me within 48 hours of becoming a member, I will refund your money without question. Due to the access based nature of the Audio Study Zone, refunds after 48 hours of joining will be considered on an individual basis. It is recommended you try the Quick Tour pages before joining. Lindsey can be contacted on info@thevoicecafe.net or call +44(0)2081332779 / +44(0)7411454192 regarding refunds. 

Privacy Policy

The Voice Cafe Ltd respects your privacy. We do not store customer credit card numbers, and will not share your email address or other membership details with any third party. To read our detailed Privacy Policy, please click here

Lesson Cancellation Policy

Please note that twenty four hours' notice is required if you wish to cancel or reschedule a lesson, as we can reasonably allocate your appointment time to another student. Tuition cancelled with less than 24 hours notice, for whatever the reason, is counted as if it took place. All tuition is pre-paid and the payment must reach us at least 24 hours before the scheduled start time of the first lesson. Lessons booked and paid for one at a time are fully refundable provided 24 hours notice is given. NB: Block booking payments based on a cheaper price are not refundable but can be rescheduled as long as 24 hours notice is given. Occasionally your tutor may choose to waive the cancellation charge as their discretion, but this in no way jeopardises the right to charge for future late notice cancellations.

Copyright

All instructional material, images and audio on this website are copyright of The Voice Café Ltd and intended for individual self-study purposes. Publishing and redistribution of The Voice Café Ltd recordings and images in any form of digital media or other requires written permission and without such is an infringement of copyright. 

The organisational structure of the Audio Study Zone, including the inter-comparative layout of navigation between the various accents, remains the copyright of The Voice Café Ltd. Any attempt to copy and publish this organisational structure in the context of an accent/dialect or language training product and to use the term “Audio Passport” for an access means/membership password for using restricted areas in such a website will be treated as an infringement of copyright. 

The name The Voice Cafe Ltd is the registered company name. In certain pages on this website, the company will be referred to by its trading name "The Voice Cafe". The trading name “The Voice Cafe” in the capacity of a speech and accent/dialect training website may not be copied. 

                                           

                         Copyright © The Voice Café 2016, all rights reserved.